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Recent Mondays


Think You Have a Champion? Prove It.
The Champion Final Exam: How to Know if You Really Have One Salespeople love the word Champion . It rolls off the tongue like a promise, ...
Wayne Johnson
7 min read


Beyond Pain: The Power of Illumination in Discovery
If you want to earn credibility in a complex, high-value sale, if you want to become the kind of trusted advisor customers seek out instead of tolerate, you have to go far beyond pain discovery. You have to become a pain illuminator: someone who brings a new truth to light that your customer didn’t even know was shaping their world.
Wayne Johnson
7 min read


Gross Revenue Retention Is the Only Number That Matters for Customer Success
Customer Success has become the backbone of SaaS companies. When the sale closes, it’s CS who takes ownership of the relationship,...
Wayne Johnson
5 min read


Cracking the Code on Decision Criteria: The Formula That Wins Deals Every Time
Sales frameworks often get boiled down into checklists, but checklists don’t win deals. Conversations do. Insight does. And nowhere in...
Wayne Johnson
6 min read
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